Shipping policy

Last updated: 28 September 2026

At EuroVan-shop we want your order to reach you quickly and in perfect condition. Here is everything you need to know about delivery areas, costs, lead times and tracking.

1. Where we ship

We ship to:

• France (mainland)
• European Union countries and Norway
• Switzerland
• United Kingdom

2. Shipping costs

• France (mainland): €9.99 (up to 7 kg) · €14.99 (7–12 kg) · €19.99 (12 kg and over). Free delivery from €399.
• European Union countries and Norway: €14.99 (up to 7 kg) · €19.99 (7–12 kg) · €24.99 (12 kg and over). Free delivery from €399.
• Switzerland: CHF 19.99. Free delivery from CHF 399.
• United Kingdom: £9.99. Free delivery from £399.

The exact shipping cost is calculated at checkout from your address and the weight of your order. Free delivery applies automatically, no code needed.

3. Processing and delivery times

• Orders are processed Monday to Friday, excluding public holidays.
• In-stock items are usually delivered within 2–4 business days of your order in the United Kingdom, and within 3–5 business days in France and most of Europe. The estimated delivery date is shown on each product page and at checkout.
• Items marked as available to order (backorder) usually ship within 2–3 weeks. The expected lead time is shown on the product page.

4. Order tracking

As soon as your order ships, we email you a tracking number and a link to follow your parcel.

5. Damaged or missing parcel

Please check your parcel on delivery. If the packaging or the product is damaged, note it on the carrier's delivery slip, take photos and contact us as soon as possible so we can find a solution.

6. Contact

Questions about delivery? Email us at contact@eurovan-shop.com. Our team answers Monday to Friday, 9:00–16:00 (UK time), usually within one business day.